Independent software studioDavidson, North Carolina35°29′57″N 80°50′55″W

A small surveyor's plat: a five-sided closed traverse with bearings and distances along each course.N 12°11′01″ E180.06′N 72°21′00″ E184.69′S 32°54′19″ E161.99′S 47°51′45″ W169.92′N 84°09′38″ W176.92′P.O.B.2345
Plate IClosed traverse · 1.16 ac.

Intelligent tools for the physical world.

An independent software studio building practical, AI-native software for infrastructure, operations, and the people who keep the real world running.

Explore Field Agent About the studio

Sta. 1+00The Studio

Modern AI should do more than generate answers.

It should understand the context work happens in, use dependable software to get things done, and help people finish work that matters. mIIcai is an independent studio building original software around that idea: intelligent agents paired with reliable application logic.

The aim is simple. People should be able to work with complex systems more naturally, without giving up reliability, transparency, or control. We’re starting where we have the deepest experience: the infrastructure, assets, and field operations that public utilities manage every day. Field Agent is the first product, and the studio exists to build more than one.

Legend

  1. Practical intelligence

    AI that helps people finish real work, not a demonstration of new technology. Useful first.

  2. The physical world

    Software informed by geography, infrastructure, and assets. Things have locations, and the location usually matters.

  3. Open technology

    Open standards, open-source geospatial tools, and well-documented interfaces. Systems that interoperate and stay maintainable.

  4. Human control

    Agents work inside permissions, approvals, and audit trails. People can see what happened and why, and stay accountable for the outcome.

Sta. 2+00Field Agent

First product

Field Agent

In development

An AI-native, GIS-aware platform for municipal operations and asset management, designed from the start for both people and agents.

The software that runs public infrastructure is often fragmented and harder to use than the work itself. Field Agent rethinks how people interact with it. Crews, supervisors, and office staff can work through familiar screens or in plain language, and agents use the same application tools people do, inside the same permissions and approvals.

It isn’t a chatbot added to conventional software. Both ways of working are part of the design from the beginning.

Field AgentWater · DistributionConcept
Conceptual utility mapA neighbourhood street grid with a water main, valves, hydrants, a sewer line with manholes, and service connections. A reported main break near the intersection of Elm Street and Third Avenue is highlighted along with the two valves that isolate it.ELM STBIRCH STCEDAR ST3RD AVE4TH AVEV-1V-2C
  1. Request · Resident

    “Water coming up through the street near Elm and 3rd.”

  2. Agent

    Located on the 8″ main on Elm St. Two valves isolate this segment. Draft a work order?

  3. Supervisor

    Yes. Assign the on-call crew.

  4. Agent

    Work order drafted with V-1 and V-2 to isolate.

    Approved by supervisor
  5. Crew · Field

    Valves closed · clamp installed · main flushed · inspection complete.

  6. Supervisor · Review

    Reviewed and closed. Full history kept in the audit trail.

A supervisor reviews and closes the work. Every action, by a person or an agent, is in the audit trail.

Conceptual illustrationNot a screenshot. Field Agent is in development, and this drawing shows the intended workflow, not shipping software.

What it’s being built to handle

  1. GIS & asset management

    Every asset has a place. Maps, spatial relationships, and asset records in one model.

  2. Service requests

    Reported problems and public requests, captured and located where they happen.

  3. Work orders

    Create, assign, track, complete, and review operational work.

  4. Field operations

    Practical tools for crews, technicians, supervisors, and office staff.

  5. Inspections

    Configurable inspections tied to assets, work orders, and field activity.

  6. Configurable workflows

    Templates and workflows that adapt to how each organization actually operates.

  7. Intelligent agents

    Help finding information, navigating the application, and carrying out tasks.

  8. Human oversight

    Permissions, approvals, deterministic tools, and a complete audit trail.

  9. Open architecture

    Open-source geospatial technology, modern APIs, and flexible integrations.

Shaped around real sequences of work

One operational issue is rarely one task. Field Agent is being designed so related requests, work orders, and inspections stay connected from first report to final review.

Water main break

  1. Service request
  2. Work order
  3. Crew assignment
  4. Field repair
  5. Completion
  6. Supervisor review

Sewer backup

  1. Service request
  2. First response
  3. Cleaning or jetting
  4. CCTV inspection
  5. Follow-up repair, if needed

The first focus is water and wastewater utilities, with room to grow into electric, streets, parks, and other public works.

Interested in Field Agent?

Conversations with utility staff, GIS professionals, and field operators help shape what gets built.

Get in touch

Sta. 3+00Founder

Why I’m building this.

I grew up around land and surveying. As a teenager I spent time surveying with my father, and it stuck with me: an interest in geography, in maps, and in how the physical world fits together. GIS turned out to be a natural extension of that.

For most of the last fifteen years I’ve worked with the systems people use to manage infrastructure: municipal water and wastewater utilities, enterprise GIS, Cityworks asset management, and the work orders, inspections, and field workflows built on top of them. I’ve administered those systems, led the GIS teams that maintain them, and supported the crews and operations staff who depend on them every day.

Along the way I became more and more interested in what modern software and intelligent agents could do for that kind of work: automation, open-source geospatial tools, and AI-native applications that are easier to use without being any less dependable. mIIcai is where I’m bringing those interests together, and Field Agent is the first thing I’m building here.

— DustinMore about Dustin

Sta. 4+00Contact

Let’s build something useful.

I’m always glad to talk about practical AI, geospatial technology, municipal operations, and better ways to solve real-world problems.